FAQ

**General Information**

1. **What are your operating hours?**

   - *Answer:* Our operating hours vary seasonally. Typically, we are open from 8:00 AM to 6:00 PM during the summer months and from 9:00 AM to 5:00 PM during the off-season. For the most accurate and up-to-date information, please refer to our website or contact us directly.

2. **Where are you located?**

   - *Answer:* We are conveniently located at [Insert Address], near [Landmark or Body of Water]. Detailed directions and a map are available on our website for your convenience.

3. **Is parking available on-site?**

   - *Answer:* Yes, we offer free on-site parking for our customers. Additionally, there is ample public parking nearby if our lot is full.

4. **Do I need to make a reservation, or do you accept walk-ins?**

   - *Answer:* While walk-ins are welcome, we highly recommend making a reservation, especially during peak seasons and weekends, to ensure equipment availability.

5. **What is your cancellation policy?**

   - *Answer:* Cancellations made at least 24 hours in advance will receive a full refund. Cancellations made within 24 hours of the reservation may be subject to a cancellation fee. Please review our full cancellation policy on our website for more details.

6. **Do you operate year-round?**

   - *Answer:* Our operations are seasonal, typically running from [Start Month] to [End Month]. However, exact dates can vary based on weather conditions. Please check our website or contact us for current operating dates.

**Equipment and Rentals**

7. **What types of kayaks and paddleboards do you offer?**

   - *Answer:* We offer a variety of equipment to suit different preferences and skill levels, including:

     - **Kayaks:** Single and tandem recreational kayaks, touring kayaks, and fishing kayaks.

     - **Paddleboards:** Standard stand-up paddleboards (SUPs) suitable for beginners and advanced users.

8. **Are life jackets and paddles included in the rental?**

   - *Answer:* Yes, all rentals include life jackets (personal flotation devices) and paddles at no additional cost.

9. **Do you provide wetsuits or other protective gear?**

   - *Answer:* Wetsuits are available for rent at an additional charge. We also offer dry bags and waterproof phone cases for your convenience.

10. **Is there a weight limit for the kayaks and paddleboards?**

    - *Answer:* Yes, weight limits vary by equipment type:

      - **Single Kayaks:** Up to 275 lbs.

      - **Tandem Kayaks:** Combined weight up to 500 lbs.

      - **Paddleboards:** Up to 250 lbs.

    Please consult our staff to select the appropriate equipment for your needs.

11. **Can I bring my own equipment?**

    - *Answer:* Absolutely! You are welcome to bring your own kayaks or paddleboards. However, a small launch fee may apply for the use of our facilities.

12. **Do you offer guided tours or lessons?**

    - *Answer:* Yes, we offer guided tours and lessons for both kayaking and paddleboarding. Please visit our website or contact us for schedules and pricing.

**Safety and Requirements**

13. **Do I need prior experience to rent a kayak or paddleboard?**

    - *Answer:* No prior experience is necessary. We provide a brief orientation and safety instructions before your rental. For those seeking more in-depth instruction, lessons are available.

14. **Is there a minimum age requirement?**

    - *Answer:* Yes, participants must be at least 12 years old to use single kayaks or paddleboards. Children under 12 can ride in tandem kayaks with an adult. All minors must be accompanied by a parent or legal guardian.

15. **Are life jackets mandatory?**

    - *Answer:* Yes, wearing a life jacket is mandatory for all participants at all times while on the water, in compliance with safety regulations.

16. **What should I do in case of bad weather?**

    - *Answer:* Safety is our top priority. In the event of inclement weather, we may suspend rentals and tours. If we need to cancel your reservation due to weather, you will be notified, and a full refund or rescheduling option will be provided.

17. **Do you have any safety guidelines I should follow?**

    - *Answer:* Yes, we provide a comprehensive safety briefing before your rental. Key guidelines include staying within designated areas, avoiding alcohol consumption before or during your activity, and adhering to local boating regulations.

**Pricing and Payments**

18. **What are your rental rates?**

    - *Answer:* Our rental rates are as follows:

      - **Single Kayak:** $25 per hour or $70 for a full day.

      - **Tandem Kayak:** $40 per hour or $100 for a full day.

      - **Paddleboard:** $30 per hour or $80 for a full day.

    Please note that prices are subject to change; refer to our website for the most current rates.

19. **Do you offer group discounts or packages?**

    - *Answer:* Yes, we offer discounts for groups of six or more, as well as special packages for corporate events and parties. Please contact us directly to discuss your group's needs.

20. **What forms of payment do you accept?**

    - *Answer:* We accept cash, major credit cards, and mobile payment options such as Apple Pay and Google Pay.

21. **Is a security deposit required?**

    - *Answer:* Yes, a refundable security deposit is required for each rental. The amount varies depending on the equipment rented and will be returned upon the safe and timely return of the equipment.

**Additional Services**

22. **Do you offer transportation to and from the water?**

    - *Answer:* Yes, we provide complimentary shuttle service to designated launch points within a 5-mile radius. For locations beyond this, additional fees may apply.

23. **Can I rent equipment for multiple days?**

    - *Answer:* Yes, multi-day rentals are available at discounted rates. Please contact us to arrange extended rentals.

24. **Do you have storage facilities for personal belongings?**

    - *Answer:* We offer secure lockers for rent where you can store personal items during your time on the water.

25. **Are pets allowed on the kayaks or paddleboards?**

    - *Answer:* Yes, well-behaved dogs are welcome on our equipment. We recommend using a pet-specific life jacket, which we have available for rent.

26. **Do you sell kayaks, paddleboards, or related equipment?**

    - *Answer:* Yes, we have a retail section offering new and used kayaks, paddleboards, and accessories for sale. Our knowledgeable staff can assist you in selecting the right equipment for your needs.

27. **Can I purchase a gift certificate?**

    - *Answer:* Yes, gift certificates are available in various denominations and can be purchased online or in-store.

**Miscellaneous (Continued)**

28. **What should I wear for kayaking or paddleboarding?**

   - *Answer:* Wear lightweight, quick-drying clothing that you don’t mind getting wet. We recommend a swimsuit or athletic wear in warm weather, and in cooler conditions, bring a windbreaker or wetsuit. Water shoes or sandals with straps are ideal for footwear.

29. **Do I need to bring anything with me?**

   - *Answer:* We recommend bringing sunscreen, sunglasses with a retainer strap, a reusable water bottle, a hat, and a towel. If you plan to bring a phone or camera, ensure it’s in a waterproof case.

30. **Can I bring food and drinks on the water?**

   - *Answer:* Yes, you can bring snacks and non-alcoholic beverages. We suggest packing them in a small, waterproof cooler or bag to avoid spills or damage.

31. **Are drones or other electronics allowed?**

   - *Answer:* Drones are allowed but must comply with FAA regulations. For other electronics, such as cameras or speakers, we recommend waterproof or floating accessories.

32. **Do you have a lost-and-found policy?**

   - *Answer:* Yes, items left behind are kept in our lost-and-found for up to 30 days. Please contact us if you believe you’ve lost something.

33. **Do you offer memberships or loyalty programs?**

   - *Answer:* Yes, we have membership options, including the ‘Weekend Warrior’ program, which offers unlimited weekend rentals for a flat monthly fee. We also offer loyalty points for regular customers. Visit our website for details.

34. **Can I host a private event at your facility?**

   - *Answer:* Yes, we offer customized private event packages, including birthday parties, corporate outings, and team-building activities. Contact us to plan your special event.

35. **Do you offer discounts for schools or non-profit groups?**

   - *Answer:* Yes, we provide discounted rates for schools and non-profits as part of our community engagement initiative. Contact us for eligibility and rates.

**Special Programs and Events**

36. **What programs do you have for kids or families?**

   - *Answer:* We offer summer camps, youth lessons, and family-friendly tours. These programs focus on fun, safety, and skill-building for all ages.

37. **Do you offer seasonal promotions or holiday events?**

   - *Answer:* Yes, we have promotions such as early bird discounts for summer camps, Black Friday deals, and holiday-themed paddle tours. Check our website or subscribe to our newsletter for updates.

38. **Do you offer team-building activities for businesses?**

   - *Answer:* Yes, our corporate packages include team-building exercises on the water, designed to foster collaboration and camaraderie.

39. **Can I schedule a photography session on the water?**

   - *Answer:* Absolutely! We can help coordinate your session and recommend the best times and locations for stunning photos.

40. **Do you offer rentals for special occasions like proposals or anniversaries?**

   - *Answer:* Yes, we can help make your special occasion unforgettable with tailored packages, including equipment rentals and optional guided experiences.

**Environmental and Community**

41. **Do you practice eco-friendly operations?**

   - *Answer:* Yes, we are committed to sustainability. Our practices include offering reusable water bottles, eco-friendly sunscreen, and educational tours focused on local ecosystems.

42. **What steps do you take to protect the environment?**

   - *Answer:* We minimize waste, partner with local conservation groups, and educate customers on Leave No Trace principles to protect our waterways.

43. **Do you offer volunteer opportunities or community programs?**

   - *Answer:* Yes, we host beach cleanups and community paddles. Follow us on social media or join our mailing list for event announcements.

**Advanced and Specialty Rentals**

44. **Do you rent advanced equipment like surf skis or e-foils?**

   - *Answer:* Yes, we offer advanced equipment, including surf skis and e-foils, for experienced users. A skill assessment or prior certification may be required for certain rentals.

45. **Can I rent equipment overnight?**

   - *Answer:* Yes, overnight rentals are available. We’ll provide safety guidelines and recommend proper storage methods for your convenience.

46. **Do you rent fishing kayaks or gear?**

   - *Answer:* Yes, we offer fishing kayaks and basic fishing gear. Advanced gear is available for rent or purchase in our retail section.

**Health and Accessibility**

47. **Are your services accessible for people with disabilities?**

   - *Answer:* Yes, we have adaptive equipment and trained staff to assist individuals with disabilities. Contact us in advance to discuss your needs.

48. **What should I do if I can’t swim?**

   - *Answer:* Non-swimmers are welcome! Life jackets are mandatory for everyone, and our beginner-friendly equipment and instruction will help you feel safe on the water.

49. **What measures are in place for COVID-19 safety?**

   - *Answer:* We regularly sanitize equipment, offer contactless check-ins, and enforce social distancing. Masks are recommended in communal areas.

**Emergency and Support**

50. **What happens if I lose my paddle or equipment?**

   - *Answer:* If equipment is lost, you may be charged a replacement fee. We provide instructions to secure items and recommend using leashes for paddles.

51. **What should I do in case of an emergency?**

   - *Answer:* Our staff provides a safety briefing before your rental, including emergency contact numbers and guidelines. If you encounter an emergency, prioritize your safety and contact us immediately.

52. **Do you have on-site medical or first-aid support?**

   - *Answer:* Yes, our staff is trained in first aid and CPR, and we have a first-aid kit available on-site for minor injuries.

53. **What if I need to cut my rental short?**

   - *Answer:* If you need to return early, please inform our staff. Refunds may be issued on a case-by-case basis, depending on the circumstances.

This list is designed to cover a broad range of questions that customers may have. If you'd like, I can refine the content or expand on specific areas based on your preferences.